How a Leading Logistics Giant Scaled Up for E-commerce Surge with MARS by SHEROES

With MARS as an ally, a leading Indian logistics giant scaled up to meet e-commerce demand. Achieved 100% process completion rate, 5 out of 5 satisfaction rate, and 30% cost reduction.

Introduction

In the dynamic world of logistics, MARS by SHEROES became a crucial ally to one of India’s leading logistics giants — their shared mission to guarantee a seamless delivery process for businesses utilizing logistics services. As eCommerce surged in the wake of the COVID-19 pandemic, the logistics sector faced a massive challenge: rapid scaling to meet the increasing demands of a thriving digital marketplace.

The Rise of the Logistics Giant

Since its inception in 2011, India’s largest fully integrated logistics provider has become a leader in the industry, revolutionizing commerce. They have an impressive track record of fulfilling over 2 billion orders nationwide and have established a vast network that spans every state and reaches 18,500+ pin codes.

Their clientele includes over 26.5K active customers from various sectors such as FMCG, consumer durables, consumer electronics, lifestyle, retail, automotive, and manufacturing. Their mission is clear: to empower their customers to operate supply chains that are flexible, reliable, and resilient while keeping costs as low as possible.

Challenge: Logistics Turbulence Amid the E-commerce Surge

The COVID-19 pandemic had a major impact on the logistics sector, with the e-commerce wave surging as consumers increasingly opted for online shopping over in-store purchases. The e-commerce surge has benefited the logistics sector in several ways, including increased revenue, market share, and new opportunities. However, it has also challenged the sector with increased costs, competition, and workforce deficits.

The most notable challenge for a leading Indian logistics giant was the need for additional workforce. To meet the demands of the booming e-commerce market, the logistics giant had to scale up rapidly, which led to hiring a significant workforce to keep pace with the ever-increasing demands of e-commerce. This expansion wasn’t limited to delivery personnel; it also encompassed back-end operations. The goal was to ensure smooth operations without overburdening the existing workforce, all while being mindful of infrastructure costs.

Solution: Leveraging MARS for Operational Excellence

MARS by SHEROES stepped in to assist the logistics giant with a team of certified women-only remote professionals called MARS Partners, ready for quick deployment. Their mission was straightforward — empower the logistics giant to efficiently manage intricate, behind-the-scenes operations while ensuring smooth delivery processes. The team of MARS Partners played a crucial role in optimizing operations, with the primary goal of improving end-to-end shipment tracking and providing businesses with real-time information about their shipment locations and status updates. The MARS Partners also effectively coordinated with client Point-of-Contacts (POCs) to ensure seamless communication between businesses, their customers, and suppliers.

Thus, MARS seamlessly integrated its workforce of certified and empathetic women-only partners into the logistics giant’s operations. Their expertise and readiness proved pivotal in enhancing efficiency, end-to-end shipment tracking, coordinating with client POCs, and streamlining internal team processes.

Results: Achieving Excellence in a Remote Work Setting

The collaborative efforts bore fruit as the logistics giant achieved remarkable outcomes. They boasted a remarkable 100% process completion rate, a testament to their adaptability and efficiency while maintaining a 5 out of 5 satisfaction rate. Additionally, they achieved substantial cost savings, reducing expenses by an impressive 30%. These achievements highlight the exceptional capabilities of a fully remote team in ensuring a seamless process within an eCommerce-dominated landscape. This partnership has successfully completed three consecutive years of operational excellence and is now entering its fourth year.

About MARS by SHEROES

MARS by SHEROES helps businesses improve their operations. The company is a leading provider of remote business process optimization solutions, connecting businesses with skilled women partners proficient in remote work. MARS has a pool of 12,000+ certified women-only remote partners with specialized skills. They have a proven track record of success in helping businesses of all sizes, from logistics giants to small businesses.

Whether you’re looking to improve your customer service or streamline your operations, MARS can help. Get started with MARS to learn more about how they can help you achieve your goals.

MARS (Managed Remote Solutions) is a specialized unit of SHEROES that enables businesses to streamline their backend and operational processes. Through a managed service approach, MARS taps into a pool of highly skilled, pre-qualified, certified women working remotely. These talented professionals contribute their expertise to help businesses thrive and achieve their goals efficiently. Become a certified MARS Partner now.